Return & Refund Policy
MV Shoppe follows a friendly policy to ensure your shopping experience is as fuss-free and enjoyable as possible. We are always with you before and after your purchase. Please read through the following terms and conditions prior to making a purchase.
Order Cancellation
Cancellation of Order is done only if the product is not dispatched. Kindly mail us at mvshoppe2024@gmail.com for cancellation. For cancelled orders, store credit is provided which can be used for future purchases.
Transit Damage
There are very rare chances that the product might get damaged in transit, but if the order is received damaged, please follow the instructions below:
Opening Video is a Must - Please record an opening video of the parcel and show the item clearly. If found damaged, we will replace it immediately. Without an opening video, we will be unable to assist you in any kind of issue situation. Kindly mail us at mvshoppe2024@gmail.com with the opening video attached.
Exchange
Exchange, if any, is provided within the same product. Customers will be issued a credit note in case the desired product is not in stock.
- Exchange is allowed once per order.
- Any customized product, which is made as per the customer's instructions, is not eligible for exchanges. We request you to be careful while ordering a name-customized product.
- Exchange is not accepted if the customer does not like the product or color of the product. We try to source the best quality products, and all product details are mentioned in the product description. We request you to please read all details before placing the order.
- All sale, discounted, brought with a coupon, and gift voucher purchases are non-exchangeable.
- Only products that are unused, undamaged with all its labels and tags completely intact, and in original packaging are eligible for exchange.
- If a customer has any size issue with the product delivered, they need to mail us at mvshoppe2024@gmail.com within 48 hours from the date of delivery. We request you to kindly check the size of the product before ordering. Sizes are mentioned in the description of products.
- The actual video of the product with repackaging showing items is to be shared. Minimal to and fro shipping in such cases will be extra depending on parcel size.
- In a few cases, for some pin codes, if there is no reverse product pickup facility by the courier provider for a location, customers are requested to send the product themselves.
- If a customer does not hand over the product within 5-7 business days from the date of the return/exchange request being raised, the request will be cancelled from our end.
- If for any reason you are not completely happy with your order, you may return the item(s) within 7 days of receipt for a full refund or exchange. To initiate a return, please contact our customer service team with your order details.
Return/Refund
Refunds (if any) once processed will be credited in 4-6 working days in the same payment mode depending on bank timeline.
Process of Exchange
Please mail us at: mvshoppe2024@gmail.com
Subject of mail: Exchange with Order ID number
We will get back to you within 24 working hours.